Job title: test
Reports to: test
Location: test
Job title: test
Reports to: test
Location: test
Function: Contact Centre
Sub Function: Customer Operations
Job purpose: Our Customer Operations Advisors are responsible for delivering a consistent world class customer experience by handling customer contacts through a variety of methods including voice, live chat, social media and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field. You will use this knowledge and expertise to build positive relationships with your customers and be an ambassador for ThomasCook.com
Key accountabilities and decision ownership:
Key performance indicators:
Skills, know-how and experience:
Must have:
Preferred but not essential:
Technical / professional qualifications:
Direct reports:
None
This Job Description outlines key accountabilities – all employees are expected to be flexible regarding their accountabilities and may from time to time be asked to carry out other duties to ensure achievement of company targets